Connect with your clients right where they are

Centralize the messaging channels of your company in one place with B2Chat

multi platform chat
1
Multichannel

Receive in one place all the IM of your customers from the different messaging accounts of your company.

2
Multi-Agent

Attend with multiple agents what comes from your IM messages

3
Configuration and Reports

Configure your messaging channels and have control of your business with our reports

4
Multimedia

Send and receive different types of files

5
Manage your contacts

Capture and manage the contacts interacting with your channels

6
Transfers

If an inquiry is not for a specific agent he/she is able to transfer the chat to the person in charge

7
Multimedia

Send and receive different types of files

Case studies

With B2Chat companies from different sectors have found the perfect solution to centralize their IM communications

Sales

Quickly solve your customers' inquiries and close more deals

Help and Support

Create long-term relationships and provide immediate attention

Lead Generation

Achieve opportunities for your business in each message

Bookings

Speed up and attend several conversations at the same time from just one place

Benefits

Everything you need to have for more productive teams and happier customers

Multi Channel

Integrate Facebook Messenger, Whatsapp, Telegram, Live chat and soon Instagram and email

Multi Agent

Scale your business by increasing agents to lower response times. All in the same console

Audit

Control your customer processes by auditing and revising online conversations in real time

Transfers

Transfer chats between agents to solve multiple processes from a single channel

Export

Export conversations and data that take place in B2Chat and perform detailed analyses on them

Advanced Reports

Increase your customers' knowledge with our reports and get service insight in real time.

Automatic responses

Configure automatic messages to welcome your clients and to let them know about service hours etc.

Standard Chatbots

Automate questions with our FAQ Chatbot or automate service ratings with the Satisfaction Chatbot

Try B2Chat for free, schedule a specialist and set up your demo now! 😜

Improve your messaging communications and sell more with B2chat
Register today for your FREE Demo!

Generic Chatbots

Automate processes with our standard bots

Our chatbots will attend your business for you, discover how your customers can resolve concerns or qualify the service provided automatically. They work on Facebook, WhatsApp, Livechat and Telegram.

FAQ Chatbot

Automatic responses

Configure the most frequently asked questions and let our chatbot do the rest

Option to switch to an agent

If your client can not solve the doubt, he/she can opt for the option to speak with an agent.

Multimedia

The FAQ Chatbot supports Images, text, emojis and links

Service Rating Chatbot

Automate the qualification process

Give your customers the option to qualify the service by activating our Service Rating Chatbot.

Rating options

We have different options for customers to qualify, you can select the one that best suits your business

Option to talk to an agent again

If for some reason the client already in the qualification phase wants to talk to an agent again he/she can do it without a problem

Schedule an specialist to help you with the configuration of your demo, it's quick and easy 😜

Improve your messaging communications and sell more with B2chat
Register today and get your DEMO for free

Select the best plan for your team

All of our plans have a free trial period so you can try out our platform and see if it is what you are looking for

Basic

19 USD

/ Month

Users

2 Channels

 Choose among the following:


Facebook Messenger

Live Chat

Telegram

No plan includes

WhatsApp


The WhatsApp Channel has an additional cost of

+130 USD / Month per line


Cost per messages apply

Unlimited Messages (Doesn´t apply for Whatsapp)

Audit Module

Basic reports

60 days of message history

Email Support




Standard

49 USD

/ Month 

5 Users

Channels

Choose among the following:


Facebook Messenger

Live Chat

Telegram

No plan includes 

WhatsApp


The WhatsApp Channel has an additional cost of

+130 USD / Month per line


Cost per messages apply

Unlimited Messages (Doesn´t apply for Whatsapp)

Audit Module

Email Support

Advanced Reports

Unlimited messages history

Integration with Freshdesk or Zendesk



Professional

99 USD

/ Month

10 Users

Channels

Choose among the following:


Facebook Messenger

Live Chat

Telegram

No plan includes 

WhatsApp


The WhatsApp Channel has an additional cost of

+130 USD / Month per line


Cost per messages apply

Unlimited Messages (Doesn´t apply for Whatsapp)

Audit Module

Advanced Reports

Unlimited messages history

Integration with Freshdesk or Zendesk

Chat and telephone support



Enterprise

Contact us

 

+ Than 10 Users

More than 4 Channels

to connect


Third parties integrations

Discounts by volume of number of agents / channels

No plan includes 

WhatsApp


The WhatsApp Channel has an additional cost of

+130 USD / Month per line


Cost per messages apply

Unlimited Messages (Doesn´t apply for Whatsapp)

Audit Module

Advanced Reports

Unlimited messages history

Integration with Freshdesk or Zendesk

Chat and telephone support

API


Extras and Addons

FAQ Chatbot: $20 / Month

Solve frequently asked questions automatically and optimize your customer service instantly.

Ratings Bot: $20 / Month

When the agent finishes a conversation our chatbot will ask for the rating of the service

Extra User $10 / Month

If you need an extra user, you can add it without any problem.

Extra Channel: $10 / Month

You want to add another Facebook page, an extra line of WhatsApp, a new telegram account, another chat etc. Add it as an extra channel

Dedicated Support: $100 / Month

If you are a company that requires specialized attention and support, with the dedicated support we assign you an account executive

Api: 100 USD / Month

You develop custom Bots for your company and you need to combine them with human attention. Use our API to connect them with B2Chat

Integrations

Create tickets with your conversations to your favourite HelpDesk system: Zendesk or Freshdesk

zendesk integration

Happy customers

Who decided to put super powers to their IM communications

Schedule a B2Chat specialist and setup your demo now! 😜

Improve your messaging communications and sell more with B2chat
Register today and get your DEMO for free!

What is B2Chat?

B2Chat is a chat center were you can manage with multiple agents different instant messaging channels such as Facebook Messenger, Livechat, Telegram, Whatsapp and SMS (Instagram and Mail soon) from one place.

Does B2Chat has a Mobile APP?

No, currently B2Chat only works for web, we are working hard to develop our mobile app.

Can I send bulk messages through B2Chat's platform?

Our service is focused on addressing conversations individually, given restrictions of WhatsApp, B2Chat does not have the ability to make groups or send broadcast messages.

Can I use my own WhatsApp line?

Yes, you heard well, you can integrate your own WhatsApp line to B2Chat. Once the integration happens that line can only be managed using B2hat and you must uninstall the WhatsApp application from your device.

Keep in mind that if you reinstall Whatsapp on your device your line will automatically get unlink from B2Chat and you will have to do the integration process again.

What can I do with Whatsapp in B2Chat?

What CAN be done from the B2Chat console


  • Receive messages from WhatsApp
  • Multiple agents can receive messages from a single line of WhatsApp
  • Each agent can access the platform from any computer that has internet
  • Audit messages and multimedia.
  • Send and receive images, PDFs and Emojis
  • Receive voice notes from clients (Agents can not send voice notes but can receive them from clients)
  • The SIM or CHIP associated with the line connected to B2Chat can be used on a cell phone only to receive and make calls if required.
  • All contacts are stored in an exportable database in B2Cha

 

What CAN’T be done with the B2Chat console


  • The lines that are connected to B2Chat can not be registered in Whatsapp from a cell phone as this damages the connection of the line with B2Chat
  • B2Chat does not receive or send locations or contacts.
  • B2Chat does not have the mass diffusion or bulk messaging functionality.
  • Once you decide to connect your line with B2Chat, you will loose the chats history. In B2Chat the line would start as fresh new.

How to get B2Chat? (Next Steps)

To be able to help you with the SETUP of your free DEMO you must register your company in the following link here to be assigned a B2Chat specialist to help you step by step

Does B2Chat has Chatbots?

In B2Chat we have 2 standard Chatbots available.

  • FAQ Chatbot: Frequent Answer Questions Chatbot
  • Satisfaction Chatbot : To qualify the service of an advisor or agent

Each one in an ADDON and has an additional monthly cost on your package

Our standard Chatbots are design to be configured by yourself from the B2Chat back-office

  • B2Chat DOES NOT develop custom Chatbots

What integrations does B2Chat has available?

B2Chat currently has 2 out of the box integrations for the following softwares: Freshdesk and Zendesk.

The integration consists in turning or plugging a Ticket into Zendesk / Freshdesk from a conversation in B2Chat

Does B2Chat has an API?

We know that many companies are developing their own Chatbots for different messaging platforms, that’s why B2Chat developed an API only to be able to transfer a user from a Chatbot to an agent if need it be.

Payment of B2Chat Subscription - Electronic Payments

1. What is Place to Pay?

Place to Pay is the electronic payment platform that B2Chat uses to quickly and safely process the subscription payments.

2. How can I pay?

Once you are a B2Chat customer you can proceed to make monthly payment of your subscription electronically. 

The payment methods available is only Credit Card we accept:

  • Visa
  • American Express Diners
  • Mastercard Card

3. Is it safe to enter my banking information on this website?

To protect your data B2CHAT delegates to Place to Pay the capture of sensitive information. 

Place to Pay payment platform complies with the highest standards required by the PCI DSS international security standard for credit card transactions.

It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; This way you can feel safe when entering your card information.

During the payment process, the browser shows the name of the organization authenticated, the authority that certifies it and the address bar changes to green. These features are immediately visible and give guarantee and confidence to complete the transaction in Place to Pay.

Place to Pay also has the constant monitoring of McAfee Secure and the signing of electronic messages with Certicamara.

4. Does paying electronically have any value to me as a B2Chat subscriber?

No, electronic payments made through Place to Pay do not generate additional costs for the subscriber.

5. What should I do if my transaction did not end?

First check if an email arrived confirming the transaction to the email account registered at the time of making the payment, in case of not receiving it, you should contact admin@b2chat.io to confirm the status of the transaction.