---
title: "Batch messages: one message, all your customers"
url: "https://www.b2chat.io/en/features/batch-messages-module/"
description: "Use batch messages to communicate with all your customers massively and in a few steps from the B2Chat console."
type: "page"
published: "2022-03-07T22:29:26+00:00"
modified: "2022-10-10T14:01:35+00:00"
author: "Oscar Muñoz"
language: "en_US"
---

> Use batch messages to communicate with all your customers massively and in a few steps from the B2Chat console.

# Batch messages with B2Chat

## Use batch messages to communicate with all your customers massively and in a few steps from the B2Chat console

WhatsApp batch messages are the best way to keep your customers and suppliers informed on a massive scale, saving time and the effort of sending individual messages to each contact. In addition, they are interactive, meaning that you can include images, links or files to download in your messages.

[See how it works](https://www.b2chat.io/en/features/batch-messages-module/#idt-after-1) [Book a demo](https://www.b2chat.io/en/schedule-a-demo/)

![b2chat mass messages module](https://www.b2chat.io/wp-content/uploads/2022/03/b2chat-mass-messages-module-768x742.webp)

## How does B2Chat Batch Messages work?

To start using batch messages you only need a database and a template pre-approved by WhatsApp.

## Then follow the steps below:

### Step 1

**Step 1**: Find the Batch Messages module at the bottom left of the B2Chat console, enter the name of your campaign and the line from which it will send messages. You can also choose who you assign your mass mailing chats to: all agents, a department or a specific agent.

![configuration mass messages step 1](https://www.b2chat.io/wp-content/uploads/2022/03/configuration-mass-messages-step-1.webp)

### Step 2

**Step 2**: Select your message template and customize the template fields.

![configuration mass messages step 2](https://www.b2chat.io/wp-content/uploads/2022/03/configuration-mass-messages-step-2.webp)

### Step 3

**Step 3**: Attach your contact database in Excel, if you do not have one or if it is your first time, you can download an example.

![configuration mass messages step 3](https://www.b2chat.io/wp-content/uploads/2022/03/configuration-mass-messages-step-3.webp)

### Step 4

**Step 4**: Once your file is uploaded to the platform, click Finish and send if you want to send it immediately or schedule sending if you want to send it at a particular time and date.

![configuration mass messages step 4](https://www.b2chat.io/wp-content/uploads/2022/03/configuration-mass-messages-step-4.webp)

## When you use the Batch Messages module you can:

![crossed arrows gear](https://www.b2chat.io/wp-content/uploads/2022/03/icon-crossed-arrows-gear-300x300.webp)

Automate manual and repetitive processes.

![graphic users](https://www.b2chat.io/wp-content/uploads/2022/03/icon-graphic-users-300x300.webp)

Segment the audience of your campaigns with specific databases.

![calendar](https://www.b2chat.io/wp-content/uploads/2022/03/icon-calendar-300x300.webp)

Schedule the sending of messages at the time and date you want.

![statistics with magnifying glass](https://www.b2chat.io/wp-content/uploads/2022/03/icon-statistics-with-magnifying-glass-300x300.webp)

Get to know the results of your mass messages in the Reports module.

[Book a demo](https://www.b2chat.io/en/schedule-a-demo/)

## Use cases

### You can use batch messages in your company to:

- Announce a new product or service.
- Generate alerts.
- Send confirmation messages or reminders for appointments, reservations and purchases.
- Send notifications about the status of an order.
- Recommend products related to a customer’s previous purchases.

Please note that WhatsApp in its policies does not allow the mass sending of messages related to promotions, discounts, updates or any other advertising strategy.

[Book a demo](https://www.b2chat.io/en/schedule-a-demo/)

![analog phone](https://www.b2chat.io/wp-content/uploads/2022/03/analog-phone-768x803.webp)