---
title: "Visualize, evaluate and improve every conversation with real data."
url: "https://www.b2chat.io/en/product/audit/"
description: "Monitor your agents' performance, detect improvement opportunities and optimize your customer service and sales strategy with intelligent real-time audits."
type: "page"
published: "2026-04-09T05:01:27+00:00"
modified: "2026-04-09T05:13:32+00:00"
author: "Oscar Muñoz"
language: "en_US"
---

> Monitor your agents' performance, detect improvement opportunities and optimize your customer service and sales strategy with intelligent real-time audits.

[Home](https://www.b2chat.io/en/) [Audit](https://www.b2chat.io/en/product/audit/)

# Visualize, evaluate and improve every conversation with **real data.**

Monitor your agents’ performance, detect improvement opportunities and optimize your customer service and sales strategy with intelligent real-time audits.

[Schedule a demo](https://www.b2chat.io/en/schedule-a-demo/) [Talk to an advisor](https://www.b2chat.io/wame/VTp2vPh)

![modulo de auditoria de b2chat](https://www.b2chat.io/wp-content/uploads/2026/04/banner-auditoria.webp)

## Improve your business results with **real supervision**

Manage and supervise your agent team.

Identify real improvement opportunities.

Explore conversations with full context.

Summarize chats with Artificial Intelligence.

## Total control over the **quality** of your service.

![gestión de chats de b2chat](https://www.b2chat.io/wp-content/uploads/2026/04/supervision-calidad-atencion.webp)

### Assign, take and analyze conversations with precision.

Manage chats initiated by bots or customers from a single console.

[Schedule a demo](https://www.b2chat.io/en/schedule-a-demo/) [Talk to an advisor](https://www.b2chat.io/wame/VTp2vPh)

![resúmenes de la calidad de los chats en b2chat con ia](https://www.b2chat.io/wp-content/uploads/2026/04/resumenes-calidad-atencion.webp)

### Get actionable insights in seconds.

Artificial intelligence analyzes conversations and generates automatic summaries with key information.

[Schedule a demo](https://www.b2chat.io/en/schedule-a-demo/) [Talk to an advisor](https://www.b2chat.io/wame/VTp2vPh)

![filtros de auditoria de chat de b2chat](https://www.b2chat.io/wp-content/uploads/2026/04/filtros-calidad-atencion.webp)

### Find any conversation instantly.

Apply filters by date, agent, channel, contact, campaign, department or tags.

[Schedule a demo](https://www.b2chat.io/en/schedule-a-demo/) [Talk to an advisor](https://www.b2chat.io/wame/VTp2vPh)

## The **numbers** speak for themselves

%

visibility and total control over interactions.

+mill

audited conversations.

%

fewer complaints. Constant supervision enables process improvement.

%

more timely error detection. Identify problems before they escalate.

Integrations

## A connected environment to **boost results**

B2Chat integrates with multiple platforms so your team can work more efficiently and without interruptions. Some of the integrations in the Chat Inbox module are:

[Schedule a demo](https://www.b2chat.io/en/schedule-a-demo/) [Talk to an advisor](https://www.b2chat.io/wame/VTp2vPh)

### Zendesk

Keep better track of your conversations and improve support management.

### Shopify

Add cart, manage orders, review purchases, access inventory and send products.

### HubSpot

Automate WhatsApp templates and communicate with customers effortlessly.

### SDK

Keep better track of your conversations and improve support management.

### WhatsApp Catalog

Send products with details and prices in the chat for quick purchases and a better experience.

### Freshdesk

Keep better track of your conversations and improve support management.

## Turn every conversation into an opportunity for improvement.

Schedule a demo and discover how B2Chat’s Audit elevates the quality, control and performance of your team.

[Schedule a demo](https://www.b2chat.io/en/schedule-a-demo/) [Talk to an advisor](https://www.b2chat.io/wame/VTp2vPh)

![auditoria de chats y agentes en b2chat](https://www.b2chat.io/wp-content/uploads/2026/04/auditoria-atencion-cliente.webp)

## **Subscribe** to our Newsletter

Stay up to date with B2Chat news and updates

## **Hello!** it's time to start your demo