---
title: "Organize your conversations with smart tags."
url: "https://www.b2chat.io/en/product/tags/"
description: "Classify your chats and contacts by topics, identify important cases and find any conversation in seconds."
type: "page"
published: "2026-04-09T06:02:09+00:00"
modified: "2026-04-09T06:12:53+00:00"
author: "Oscar Muñoz"
language: "en_US"
---

> Classify your chats and contacts by topics, identify important cases and find any conversation in seconds.

[Home](https://www.b2chat.io/en/) [Tags](https://www.b2chat.io/en/product/tags/)

# Organize your conversations with **smart tags.**

Classify your chats and contacts by topics, identify important cases and find any conversation in seconds.

[Schedule a demo](https://www.b2chat.io/en/schedule-a-demo/) [Talk to an advisor](https://www.b2chat.io/wame/VTp2vPh)

![etiquetas de chat de b2chat](https://www.b2chat.io/wp-content/uploads/2026/04/banner-tags.webp)

## Order is the foundation of an **efficient operation.**

Create databases by categories.

Review conversations from Audit easily.

Organize chats and find them faster.

Identify special cases clearly.

## Strategically classify each **contact and conversation.**

![tags de contactos en b2chat](https://www.b2chat.io/wp-content/uploads/2026/04/tags-contacto.webp)

### Segment and personalize your communication.

Categorize your customers by interests, processes or specific areas like “Sales”, “Suppliers” or “Appointment Scheduling”.

[Schedule a demo](https://www.b2chat.io/en/schedule-a-demo/) [Talk to an advisor](https://www.b2chat.io/wame/VTp2vPh)

![tags de conversaciones en b2chat](https://www.b2chat.io/wp-content/uploads/2026/04/tags-conversacion.webp)

### Quickly identify the customer's need.

Classify chats by status or topic directly in the conversation.

[Schedule a demo](https://www.b2chat.io/en/schedule-a-demo/) [Talk to an advisor](https://www.b2chat.io/wame/VTp2vPh)

![tags en la consola de b2chat](https://www.b2chat.io/wp-content/uploads/2026/04/gestion-tags.webp)

### Apply and manage tags with ease.

Create, edit and view your tags from the Tags Module.

[Schedule a demo](https://www.b2chat.io/en/schedule-a-demo/) [Talk to an advisor](https://www.b2chat.io/wame/VTp2vPh)

## The **numbers** speak for themselves

+

organized companies that structure their databases

%

more operational efficiency, less time searching for chats, faster identification of cases.

+

connected countries, teams managing thousands of segmented conversations.

%

Uptime, your Tags module always available to organize and classify.

Integrations

## A connected environment to **boost results**

B2Chat integrates with multiple platforms so your team works more efficiently and without interruptions. Some integrations in the Chat Inbox module are:

[Schedule a demo](https://www.b2chat.io/en/schedule-a-demo/) [Talk to an advisor](https://www.b2chat.io/wame/VTp2vPh)

### Zendesk

Keep better track of your conversations and improve support management.

### Shopify

Add cart, manage orders, review purchases, access inventory and send products.

### HubSpot

Automate WhatsApp templates and communicate with customers effortlessly.

### SDK

Keep better track of your conversations and improve support management.

### WhatsApp Catalog

Send products with details and prices in chat for fast purchases and a better experience.

### Freshdesk

Keep better track of your conversations and improve support management.

## Turn disorder into **strategic organization.**

Schedule a demo and discover how B2Chat Tags optimize the management of your conversations.

[Talk to an advisor](https://www.b2chat.io/wame/VTp2vPh) [Talk to an advisor](https://www.b2chat.io/wame/VTp2vPh)

![conversaciones etiquetadas en b2chat y whatsapp](https://www.b2chat.io/wp-content/uploads/2026/04/convierte-estrategia-tags.webp)

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