Multi-agent: you can simultaneously serve all your customers with several users from the same place.
Multi-channel: it answers all the chats coming from the channels linked to your account from a single inbox.
Departments: allows you to group agents into a department and route conversations to a specific team of agents.
Access to unlimited chat history.
Automation tools such as Chatbots and quick messages.
Integration with CRMs such as Freshdesk and Zendesk.