B2Chat Console: your chats in one place
Everything your company needs to serve better and sell more is here.
The B2Chat console is the main screen where your incoming chats, ongoing chats, contact information, history and so on are located.
Multi-agent: you can simultaneously serve all your customers with several users from the same place.
Multi-channel: it answers all the chats coming from the channels linked to your account from a single inbox.
Departments: allows you to group agents into a department and route conversations to a specific team of agents.
Access to unlimited chat history.
Automation tools such as Chatbots and quick messages.
Integration with CRMs such as Freshdesk and Zendesk.