Manage multiple
messaging channels
with multiple agents.

Centralize your company's messaging (IMs) in one place with B2Chat

Multi – Canal

Recibe en un solo lugar los mensajes de tus clientes desde las diferentes cuentas de mensajería de tu negocio.

Multi-Agente

Atiende con varios agentes las cuentas de tus mensajerías instantáneas.

Configuración y Reportes

Configura tus canales de mensajería y ten el control de tu negocio con nuestros reportes

Multimedia

Gestiona los archivos recibidos y compartidos de tus clientes.

Administra tus contactos

Gestiona los contactos capturados en tus conversaciones de chat.

Transfiere a un agente

Atiende a tus clientes en equipo y mejora tu servicio

Multimedia

Gestiona los archivos recibidos y compartidos de tus clientes.

Case studies

With B2Chat companies from different sectors have found the perfect solution to centralize their IM communications

Sales

Quickly solve your customers' inquiries and close more deals

Help and Support

Create long-term relationships and provide immediate attention

Lead Generation

Achieve opportunities for your business in each message

Bookings

Speed up and attend several conversations at the same time from just one place

Benefits

Everything you need to have for more productive teams and happier customers

Multi-Channel

Integrate different instant messaging channels to our chat center

Multi-Agent

Scale your business by increasing agents to lower response times. All in the same console

Audit

Control your customer processes by auditing and revising online conversations in real-time

Transfers

Transfer chats between agents to solve multiple processes from a single channel

Export

Export conversations and data that take place in B2Chat and perform detailed analyses on them

Advanced Reports

Increase your customers' knowledge with our reports and get service insight in real-time.

Automatic responses

Configure automatic messages to welcome your clients and to let them know about service hours etc.

Standard Chatbots

Automate questions with our FAQ Chatbot or automate service ratings with the Satisfaction Chatbot

Want to know more? Schedule a meeting with our sales team and learn more about our software ⚡️

Take advantage of messaging channels and communicate better with your customers. Available multiple IMs available

Generic Chatbots

Automate processes with our standard bots

Our chatbots will attend your business for you, discover how your customers can resolve concerns or qualify the service provided automatically. They work on your prefered IM

FAQ Chatbot

Automatic responses

Configure the most frequently asked questions and let our chatbot do the rest

Option to switch to an agent

If your client can not solve the doubt, he/she can opt for the option to speak with an agent

Multimedia

The FAQ Chatbot supports Images, text, emojis and links

Service Rating Chatbot

Automate the qualification process

Give your customers the option to qualify the service by activating our Service Rating Chatbot.

Rating options

We have different options for customers to qualify, you can select the one that best suits your business

Option to talk to an agent again

If for some reason the client already in the qualification phase wants to talk to an agent again he/she can do it without a problem

Schedule a meeting with the sales team to see a demonstration of our software 👉

Improve your communications and better serve your customers with B2Chat, book our sales team to solve all your questions

Select the best plan
for your team

Different plans designed for small, medium and large companies.

Basic

149 USD

Month

Users


Channels

1 Premium IM

Included


Each Additonal premium IM has an 

extra cost of

+130 USD / Month


Cost per messages apply

Standard

179 USD

Month 

Users


Channels

1 Premium IM

Included


Each Additonal premium IM has an 

extra cost of

+130 USD / Month


Cost per messages apply

Professional

229 USD

Month

10 Users


Channels

1 Premium IM

Included


Each Additonal premium IM has an 

extra cost of

+130 USD / Month


Cost per messages apply

Enterprise

Contact us

+ than 50 Users

More than 5 Channels


Discounts by volume of number of agents / channels 


For more

than 5 Premium

IM needed


Cost per messages apply


Accounts

All Premium IMs have a

Setup Fee of 100 USD / One Time 

This Setup fee includes the onboarding + configuration + Training

Extras and Addons

FAQ Chatbot: $20 / Month

Solve frequently asked questions automatically and optimize your customer service instantly.

Ratings Bot: $20 / Month

When the agent finishes a conversation our chatbot will ask for the rating of the service

Extra User $10 / Month

If you need an extra user, you can add it without any problem.

Extra Channel: $10 / Month

You want to add another telegram account, another chat etc. Add it as an extra channel.

Dedicated Support: $200 / M

If you are a company that requires specialized attention and support, with the dedicated support we assign you an account executive

API: 100 USD / Month

You develop custom Bots for your company and you need to combine them with human attention. Use our API to connect them with B2Chat

Integrations

Create tickets with your conversations to your favourite HelpDesk system: Zendesk or Freshdesk

zendesk integration

Happy customers

Who decided to put superpowers to their IM communications

Schedule a meeting with our sales team and learn more about our software⚡️

Take advantage of messaging channels and communicate better with your customers. 

Frequently Asked Questions

To make life easy for you, here are our most frequently asked questions.

What is B2Chat?

B2Chat is a chat centre where you can manage with multiple agents different instant messaging channels such a from one place.

Does B2Chat have a Mobile APP?

No, currently B2Chat only works for the web, we are working hard to develop our mobile app.

How to get B2Chat? (Steps to follow)

The most important thing is that you register  Here

so that an advisor can contact you and they can schedule a demo if you are interested we will guide you step by step throughout the process.

Does B2Chat has Chatbots?

In B2Chat we have 2 standard Chatbots available.

  • FAQ Chatbot: Frequent Answer Questions Chatbot
  • Satisfaction Chatbot: To qualify the service of an advisor or agent

 

Each one in an ADDON and has an additional monthly cost on your package

Our standard Chatbots are designed to be configured by yourself from the B2Chat back-office

B2Chat DOES NOT develop custom Chatbots

What integrations does B2Chat have available?

B2Chat currently has 2 out of the box integrations for the following software:

  • Freshdesk and Zendesk.

The integration consists of turning or plugging a Ticket into Zendesk / Freshdesk from a conversation in B2Chat

Does B2Chat has an API?

We know that many companies are developing their own Chatbots for different messaging platforms, that’s why B2Chat developed an API to be able to transfer a user from a Chatbot to an agent if need it.

We do not yet have in our API focused to extract or import data into B2Chat

Schedule a meeting with our sales team and learn more about our software⚡️

Take advantage of messaging channels and communicate better with your customers. Multiple available IMs