B2Chat is a chat center were you can manage with multiple agents different instant messaging channels such as Facebook Messenger, Livechat, Telegram, Whatsapp and SMS (Instagram and Mail soon) from one place.

No, currently B2Chat only works for web, we are working hard to develop our mobile app.

Our service is focused on addressing conversations individually, given restrictions of WhatsApp, B2Chat does not have the ability to make groups or send broadcast messages.

Yes, you heard well, you can integrate your own WhatsApp line to B2Chat. Once the integration happens that line can only be managed using B2hat and you must uninstall the WhatsApp application from your device.

Keep in mind that if you reinstall Whatsapp on your device your line will automatically get unlink from B2Chat and you will have to do the integration process again.

What CAN be done from the B2Chat console

• Receive messages from WhatsApp
• Multiple agents can receive messages from a single line of WhatsApp
• Each agent can access the platform from any computer that has internet
• Audit messages and multimedia.
• Send and receive images, PDFs and Emojis
• Receive voice notes from clients (Agents can not send voice notes but can receive them from clients)
• The SIM or CHIP associated with the line connected to B2Chat can be used on a cell phone only to receive and make calls if required.
• All contacts are stored in an exportable database in B2Cha

What CAN’T be done with the B2Chat console

• The lines that are connected to B2Chat can not be registered in Whatsapp from a cell phone as this damages the connection of the line with B2Chat
• B2Chat does not receive or send locations or contacts.
• B2Chat does not have the mass diffusion or bulk messaging functionality.
• Once you decide to connect your line with B2Chat, you will loose the chats history. In B2Chat the line would start as fresh new.

To be able to help you with the SETUP of your free DEMO you must register your company in the following link here to be assigned a B2Chat specialist to help you step by step

In B2Chat we have 2 standard Chatbots available.

• FAQ Chatbot: Frequent Answer Questions Chatbot
• Satisfaction Chatbot : To qualify the service of an advisor or agent

Each one in an ADDON and has an additional monthly cost on your package

Our standard Chatbots are design to be configured by yourself from the B2Chat back-office

• B2Chat DOES NOT develop custom Chatbots

B2Chat currently has 2 out of the box integrations for the following softwares: Freshdesk and Zendesk.

The integration consists in turning or plugging a Ticket into Zendesk / Freshdesk from a conversation in B2Chat

We know that many companies are developing their own Chatbots for different messaging platforms, that’s why B2Chat developed an API only to be able to transfer a user from a Chatbot to an agent if need it be.

1. What is Place to Pay?

Place to Pay is the electronic payment platform that B2Chat uses to quickly and safely process the subscription payments.

2. How can I pay?

Once you are a B2Chat customer you can proceed to make monthly payment of your subscription electronically. 

The payment methods available is only Credit Card we accept:

• Visa
• American Express Diners
• Mastercard Card

3. Is it safe to enter my banking information on this website?

To protect your data B2CHAT delegates to Place to Pay the capture of sensitive information. 

Place to Pay payment platform complies with the highest standards required by the PCI DSS international security standard for credit card transactions.

It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; This way you can feel safe when entering your card information.

During the payment process, the browser shows the name of the organization authenticated, the authority that certifies it and the address bar changes to green. These features are immediately visible and give guarantee and confidence to complete the transaction in Place to Pay.

Place to Pay also has the constant monitoring of McAfee Secure and the signing of electronic messages with Certicamara.

4. Does paying electronically have any value to me as a B2Chat subscriber?

No, electronic payments made through Place to Pay do not generate additional costs for the subscriber.

5. What should I do if my transaction did not end?

First check if an email arrived confirming the transaction to the email account registered at the time of making the payment, in case of not receiving it, you should contact admin@b2chat.io to confirm the status of the transaction.