B2Chat is a chat center where you can manage with multiple agents different instant messaging channels such as Facebook Messenger, Livechat, Telegram, Whatsapp and SMS (Instagram and Mail soon) from one place.

No, currently B2Chat only works for the web, we are working hard to develop our mobile app.

Correct, but before your company must be approved by WhatsApp so that you can connect your line to our system.

Businesses of all sizes seeking to offer their customers a direct channel of communication, fast support, and efficient customer experience are eligible to use the Official WhatsApp API. It should be noted that this is still a BETA program so availability is limited and WhatsApp will review each case individually to accept or reject.

Yes, it is possible to do it by WhatsApp through our API, it is important to clarify that you cannot make bulk shipments of promotion of products or services, it should only be used to send alerts or notifications and with templates previously approved by WhatsApp. Examples of use are, sending OTPs, sending order status, sending reservation information etc…

The Official WhatsApp API is currently available to customers of B2Chat. WhatsApp approval is required directly for all customers who request it and takes between 1 to 3 weeks to respond.

Yes, once your company obtains approval from WhatsApp you can decide which number (s) to use and integrate your own WhatsApp line to B2Chat. Once you integrate it, it can only be managed through B2Chat.

What you CAN do from the B2Chat console

• Receive Whatsapp messages
• Multiple agents can receive messages from a single WhatsApp line
• Each agent can access from any computer that has internet
• Audit Chats
• Send and receive text, images, PDFs, files and Emojis
• Receive and send voice notes
• The SIM associated with the line that is connected to B2Chat CAN be used on a mobile phone only to receive and make calls if required.
• Contacts are saved in an exportable database in B2Chat

What can NOT be done from the B2Chat console

• The WhatsApp Approved line that is connected to B2Chat cannot be registered during or after for Personal WhatsApp in a mobile phone
• B2Chat does not receive or send WhatsApp locations or contacts.
• B2Chat does not have mass broadcast functionality. But you can send alerts and notifications through the B2Chat API
• Cannot import chats from the line. In B2Chat the line would start like new.

The most important thing is that you register  Here

so that an advisor can contact you and they can schedule a demo if you are interested we will guide you step by step throughout the process.

In B2Chat we have 2 standard Chatbots available.

• FAQ Chatbot: Frequent Answer Questions Chatbot
• Satisfaction Chatbot: To qualify the service of an advisor or agent

Each one in an ADDON and has an additional monthly cost on your package

Our standard Chatbots are designed to be configured by yourself from the B2Chat back-office

B2Chat DOES NOT develop custom Chatbots

B2Chat currently has 2 out of the box integrations for the following software:

• Freshdesk and Zendesk.

The integration consists of turning or plugging a Ticket into Zendesk / Freshdesk from a conversation in B2Chat

We know that many companies are developing their own Chatbots for different messaging platforms, that’s why B2Chat developed an API to be able to transfer a user from a Chatbot to an agent if need it.

We do not yet have in our API focused to extract or import data into B2Chat

1. What is Place to Pay?

Place to Pay is the electronic payment platform that B2Chat uses to quickly and safely process the subscription payments.

2. How can I pay?

Once you are a B2Chat customer you can proceed to make a monthly payment of your subscription electronically.

The payment methods available is only Credit Card we accept:

• Visa
• American Express Diners
• Mastercard Card

3. Is it safe to enter my banking information on this website?

To protect your data B2CHAT delegates to Place to Pay the capture of sensitive information.

Place to Pay payment platform complies with the highest standards required by the PCI DSS international security standard for credit card transactions.
It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; This way you can feel safe when entering your card information.

During the payment process, the browser shows the name of the organization authenticated, the authority that certifies it and the address bar changes to green.

These features are immediately visible and give guarantee and confidence to complete the transaction in Place to Pay.

Place to Pay also has the constant monitoring of McAfee Secure and the signing of electronic messages with Certicamara.

4. Does paying electronically have any value to me as a B2Chat subscriber?

No, electronic payments made through Place to Pay do not generate additional costs for the subscriber.

5. What should I do if my transaction did not end?

First check if an email arrived confirming the transaction to the email account registered at the time of making the payment, in case of not receiving it, you should contact admin@b2chat.io to confirm the status of the transaction.