Connect with your clients right where they are
Centralize the messaging channels of your company in one place with B2Chat



Multichannel
Receive in one place all the IM of your customers from the different messaging accounts of your company.
Multi-Agent
Attend with multiple agents what comes from your IM messages
Configuration and Reports
Configure your messaging channels and have control of your business with our reports
Multimedia
Send and receive different types of files
Manage your contacts
Capture and manage the contacts interacting with your channels
Transfers
If an inquiry is not for a specific agent he/she is able to transfer the chat to the person in charge
Multimedia
Send and receive different types of files
Case studies
With B2Chat companies from different sectors have found the perfect solution to centralize their IM communications
Benefits
Everything you need to have for more productive teams and happier customers
Integrate Facebook Messenger, Whatsapp, Telegram, Live chat and soon Instagram and email
Multi Agent
Scale your business by increasing agents to lower response times. All in the same console
Audit
Control your customer processes by auditing and revising online conversations in real time
Transfers
Transfer chats between agents to solve multiple processes from a single channel
Export
Export conversations and data that take place in B2Chat and perform detailed analyses on them
Advanced Reports
Increase your customers' knowledge with our reports and get service insight in real time.
Automatic responses
Configure automatic messages to welcome your clients and to let them know about service hours etc.
Standard Chatbots
Automate questions with our FAQ Chatbot or automate service ratings with the Satisfaction Chatbot
Try B2Chat for free, schedule a specialist and set up your demo now! 😜
Improve your messaging communications and sell more with B2chat
Register today for your FREE Demo!
Generic Chatbots
Automate processes with our standard bots
Our chatbots will attend your business for you, discover how your customers can resolve concerns or qualify the service provided automatically. They work on Facebook, WhatsApp, Livechat and Telegram.

FAQ Chatbot
Service Rating Chatbot

Schedule an specialist to help you with the configuration of your demo, it's quick and easy 😜
Improve your messaging communications and sell more with B2chat
Register today and get your DEMO for free
Select the best plan for your team
All of our plans have a free trial period so you can try out our platform and see if it is what you are looking for
Basic
19 USD
/ Month
2 Users
2 Channels
Choose among the following:
Facebook Messenger
Live Chat
Telegram
No plan includes
WhatsApp
The WhatsApp Channel has an additional cost of
+130 USD / Month per line
Cost per messages apply
Unlimited Messages (Doesn´t apply for Whatsapp)
Audit Module
Basic reports
60 days of message history
Email Support
Standard
49 USD
/ Month
5 Users
3 Channels
Choose among the following:
Facebook Messenger
Live Chat
Telegram
No plan includes
The WhatsApp Channel has an additional cost of
+130 USD / Month per line
Cost per messages apply
Unlimited Messages (Doesn´t apply for Whatsapp)
Audit Module
Email Support
Advanced Reports
Unlimited messages history
Integration with Freshdesk or Zendesk
Professional
99 USD
/ Month
10 Users
4 Channels
Choose among the following:
Facebook Messenger
Live Chat
Telegram
No plan includes
The WhatsApp Channel has an additional cost of
+130 USD / Month per line
Cost per messages apply
Unlimited Messages (Doesn´t apply for Whatsapp)
Audit Module
Advanced Reports
Unlimited messages history
Integration with Freshdesk or Zendesk
Chat and telephone support
Enterprise
Contact us
+ Than 10 Users
More than 4 Channels
to connect
Third parties integrations
Discounts by volume of number of agents / channels
No plan includes
The WhatsApp Channel has an additional cost of
+130 USD / Month per line
Cost per messages apply
Unlimited Messages (Doesn´t apply for Whatsapp)
Audit Module
Advanced Reports
Unlimited messages history
Integration with Freshdesk or Zendesk
Chat and telephone support
API
Extras and Addons
FAQ Chatbot: $20 / Month
Solve frequently asked questions automatically and optimize your customer service instantly.
Ratings Bot: $20 / Month
When the agent finishes a conversation our chatbot will ask for the rating of the service
Extra User $10 / Month
If you need an extra user, you can add it without any problem.
Extra Channel: $10 / Month
You want to add another Facebook page, an extra line of WhatsApp, a new telegram account, another chat etc. Add it as an extra channel
Dedicated Support: $100 / Month
If you are a company that requires specialized attention and support, with the dedicated support we assign you an account executive
Api: 100 USD / Month
You develop custom Bots for your company and you need to combine them with human attention. Use our API to connect them with B2Chat
Integrations
Create tickets with your conversations to your favourite HelpDesk system: Zendesk or Freshdesk

Happy customers
Who decided to put super powers to their IM communications














Schedule a B2Chat specialist and setup your demo now! 😜
Improve your messaging communications and sell more with B2chat
Register today and get your DEMO for free!
What is B2Chat?
B2Chat is a chat center were you can manage with multiple agents different instant messaging channels such as Facebook Messenger, Livechat, Telegram, Whatsapp and SMS (Instagram and Mail soon) from one place.
Does B2Chat has a Mobile APP?
No, currently B2Chat only works for web, we are working hard to develop our mobile app.
Can I send bulk messages through B2Chat's platform?
Our service is focused on addressing conversations individually, given restrictions of WhatsApp, B2Chat does not have the ability to make groups or send broadcast messages.
Can I use my own WhatsApp line?
Yes, you heard well, you can integrate your own WhatsApp line to B2Chat. Once the integration happens that line can only be managed using B2hat and you must uninstall the WhatsApp application from your device.
Keep in mind that if you reinstall Whatsapp on your device your line will automatically get unlink from B2Chat and you will have to do the integration process again.
What can I do with Whatsapp in B2Chat?
What CAN be done from the B2Chat console
- Receive messages from WhatsApp
- Multiple agents can receive messages from a single line of WhatsApp
- Each agent can access the platform from any computer that has internet
- Audit messages and multimedia.
- Send and receive images, PDFs and Emojis
- Receive voice notes from clients (Agents can not send voice notes but can receive them from clients)
- The SIM or CHIP associated with the line connected to B2Chat can be used on a cell phone only to receive and make calls if required.
- All contacts are stored in an exportable database in B2Cha
What CAN’T be done with the B2Chat console
- The lines that are connected to B2Chat can not be registered in Whatsapp from a cell phone as this damages the connection of the line with B2Chat
- B2Chat does not receive or send locations or contacts.
- B2Chat does not have the mass diffusion or bulk messaging functionality.
- Once you decide to connect your line with B2Chat, you will loose the chats history. In B2Chat the line would start as fresh new.
How to get B2Chat? (Next Steps)
To be able to help you with the SETUP of your free DEMO you must register your company in the following link here to be assigned a B2Chat specialist to help you step by step
Does B2Chat has Chatbots?
In B2Chat we have 2 standard Chatbots available.
- FAQ Chatbot: Frequent Answer Questions Chatbot
- Satisfaction Chatbot : To qualify the service of an advisor or agent
Each one in an ADDON and has an additional monthly cost on your package
Our standard Chatbots are design to be configured by yourself from the B2Chat back-office
- B2Chat DOES NOT develop custom Chatbots
What integrations does B2Chat has available?
B2Chat currently has 2 out of the box integrations for the following softwares: Freshdesk and Zendesk.
The integration consists in turning or plugging a Ticket into Zendesk / Freshdesk from a conversation in B2Chat
Does B2Chat has an API?
We know that many companies are developing their own Chatbots for different messaging platforms, that’s why B2Chat developed an API only to be able to transfer a user from a Chatbot to an agent if need it be.
Payment of B2Chat Subscription - Electronic Payments
1. What is Place to Pay?
Place to Pay is the electronic payment platform that B2Chat uses to quickly and safely process the subscription payments.
2. How can I pay?
Once you are a B2Chat customer you can proceed to make monthly payment of your subscription electronically.
The payment methods available is only Credit Card we accept:
- Visa
- American Express Diners
- Mastercard Card
3. Is it safe to enter my banking information on this website?
To protect your data B2CHAT delegates to Place to Pay the capture of sensitive information.
Place to Pay payment platform complies with the highest standards required by the PCI DSS international security standard for credit card transactions.
It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; This way you can feel safe when entering your card information.
During the payment process, the browser shows the name of the organization authenticated, the authority that certifies it and the address bar changes to green. These features are immediately visible and give guarantee and confidence to complete the transaction in Place to Pay.
Place to Pay also has the constant monitoring of McAfee Secure and the signing of electronic messages with Certicamara.
4. Does paying electronically have any value to me as a B2Chat subscriber?
No, electronic payments made through Place to Pay do not generate additional costs for the subscriber.
5. What should I do if my transaction did not end?
First check if an email arrived confirming the transaction to the email account registered at the time of making the payment, in case of not receiving it, you should contact admin@b2chat.io to confirm the status of the transaction.