Manage multiple
messaging channels
with multiple agents.
Centralize your company's messaging (IMs) in one place with B2Chat
Multi – Canal
Recibe en un solo lugar los mensajes de tus clientes desde las diferentes cuentas de mensajería de tu negocio.
Multi-Agente
Atiende con varios agentes las cuentas de tus mensajerías instantáneas.
Configuración y Reportes
Configura tus canales de mensajería y ten el control de tu negocio con nuestros reportes
Multimedia
Gestiona los archivos recibidos y compartidos de tus clientes.
Administra tus contactos
Gestiona los contactos capturados en tus conversaciones de chat.
Transfiere a un agente
Atiende a tus clientes en equipo y mejora tu servicio
Multimedia
Gestiona los archivos recibidos y compartidos de tus clientes.
Case studies
With B2Chat companies from different sectors have found the perfect solution to centralize their IM communications
Benefits
Everything you need to have for more productive teams and happier customers
Integrate different instant messaging channels to our chat center
Multi-Agent
Scale your business by increasing agents to lower response times. All in the same console
Audit
Control your customer processes by auditing and revising online conversations in real-time
Transfers
Transfer chats between agents to solve multiple processes from a single channel
Export
Export conversations and data that take place in B2Chat and perform detailed analyses on them
Advanced Reports
Increase your customers' knowledge with our reports and get service insight in real-time.
Automatic responses
Configure automatic messages to welcome your clients and to let them know about service hours etc.
Standard Chatbots
Automate questions with our FAQ Chatbot or automate service ratings with the Satisfaction Chatbot
Want to know more? Schedule a meeting with our sales team and learn more about our software ⚡️
Take advantage of messaging channels and communicate better with your customers. Available multiple IMs available
Generic Chatbots
Automate processes with our standard bots
Our chatbots will attend your business for you, discover how your customers can resolve concerns or qualify the service provided automatically. They work on your prefered IM
FAQ Chatbot
Service Rating Chatbot
Schedule a meeting with the sales team to see a demonstration of our software 👉
Improve your communications and better serve your customers with B2Chat, book our sales team to solve all your questions
Select the best plan
for your team
Different plans designed for small, medium and large companies.
Basic
149 USD
/ Month
2 Users
3 Channels
1 Premium IM
Included
Each Additonal premium IM has an
extra cost of
+130 USD / Month
Cost per messages apply
Standard
179 USD
/ Month
5 Users
4 Channels
1 Premium IM
Included
Each Additonal premium IM has an
extra cost of
+130 USD / Month
Cost per messages apply
Professional
229 USD
/ Month
10 Users
5 Channels
1 Premium IM
Included
Each Additonal premium IM has an
extra cost of
+130 USD / Month
Cost per messages apply
Enterprise
Contact us
+ than 50 Users
More than 5 Channels
Discounts by volume of number of agents / channels
For more
than 5 Premium
IM needed
Cost per messages apply
Accounts
All Premium IMs have a
Setup Fee of 100 USD / One Time
This Setup fee includes the onboarding + configuration + Training
Extras and Addons
FAQ Chatbot: $20 / Month
Solve frequently asked questions automatically and optimize your customer service instantly.
Ratings Bot: $20 / Month
When the agent finishes a conversation our chatbot will ask for the rating of the service
Extra User $10 / Month
If you need an extra user, you can add it without any problem.
Extra Channel: $10 / Month
You want to add another telegram account, another chat etc. Add it as an extra channel.
Dedicated Support: $200 / M
If you are a company that requires specialized attention and support, with the dedicated support we assign you an account executive
API: 100 USD / Month
You develop custom Bots for your company and you need to combine them with human attention. Use our API to connect them with B2Chat
Integrations
Create tickets with your conversations to your favourite HelpDesk system: Zendesk or Freshdesk
Happy customers
Who decided to put superpowers to their IM communications
Schedule a meeting with our sales team and learn more about our software⚡️
Take advantage of messaging channels and communicate better with your customers.
Frequently Asked Questions
To make life easy for you, here are our most frequently asked questions.
What is B2Chat?
B2Chat is a chat centre where you can manage with multiple agents different instant messaging channels such a from one place.
Does B2Chat have a Mobile APP?
No, currently B2Chat only works for the web, we are working hard to develop our mobile app.
How to get B2Chat? (Steps to follow)
The most important thing is that you register Here
so that an advisor can contact you and they can schedule a demo if you are interested we will guide you step by step throughout the process.
Does B2Chat has Chatbots?
In B2Chat we have 2 standard Chatbots available.
- FAQ Chatbot: Frequent Answer Questions Chatbot
- Satisfaction Chatbot: To qualify the service of an advisor or agent
Each one in an ADDON and has an additional monthly cost on your package
Our standard Chatbots are designed to be configured by yourself from the B2Chat back-office
B2Chat DOES NOT develop custom Chatbots
What integrations does B2Chat have available?
B2Chat currently has 2 out of the box integrations for the following software:
- Freshdesk and Zendesk.
The integration consists of turning or plugging a Ticket into Zendesk / Freshdesk from a conversation in B2Chat
Does B2Chat has an API?
We know that many companies are developing their own Chatbots for different messaging platforms, that’s why B2Chat developed an API to be able to transfer a user from a Chatbot to an agent if need it.
We do not yet have in our API focused to extract or import data into B2Chat
Schedule a meeting with our sales team and learn more about our software⚡️
Take advantage of messaging channels and communicate better with your customers. Multiple available IMs
