B2Chat Audit module

Monitor your chats in real time, know the quality of your customer service and evaluate the performance of your agents from the B2Chat Audit module.

The B2Chat audit module helps you visualize, evaluate and improve the interactions between your agents and customers on the platform. This way, you’ll know the current state of your company and be able to provide feedback to your team or propose new actions to improve the aspects to be improved.

b2chat audit module