What is the B2Chat Satisfaction ChaBot for?

Measure the quality of the service you provide with the B2Chat Satisfaction ChatBot. Use it in all your chats and know your rating.

Get to know what your customers think about your service with the satisfaction ChatBot. A tool to measure the quality of your service and identify areas for improvement.

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How does the B2Chat Satisfaction Chatbot work?

Choose the rating method that best suits your company's objective

You can use the satisfaction ChatBot in either of the two available modes: binary rating (good or bad) or 1 to 5 star rating.

After you have finished a chat with a customer, the ChatBot will show up in the conversation and the first question it will ask is if they want to rate the service or attention they just received.

If your customer’s answer is Yes, it will proceed to display the questions you have previously configured. If the customer answers No, the bot will dismiss the conversation.

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b2chat satisfaction bot configuration form

When you use the satisfaction ChatBot in your company you can:

Get direct feedback on the quality of your service.

Automate repetitive processes for your agents.

Identify areas for improvement and new performance indicators.

Optimize the user experience.

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Use cases

Knowing the opinion of your customers is important to optimize and improve your processes

After each conversation with your customers, be sure to use the satisfaction ChatBot. In addition to rating your service, they will be able to send a message with their comments or observations regarding your service.

Book a demo

What is the B2Chat Satisfaction ChaBot for?

Measure the quality of the service you provide with the B2Chat Satisfaction ChatBot. Use it in all your chats and know your rating.

How does the B2Chat Satisfaction Chatbot work?

Choose the rating method that best suits your company's objective

When you use the satisfaction ChatBot in your company you can:

Use cases

Knowing the opinion of your customers is important to optimize and improve your processes

Products

Resources

Company

Supported payment methods