Control, organize and optimize all your conversations from one place.

Centralize your channels, distribute your operational load and improve the customer experience with intelligent, structured management.

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gestión de conversaciones en la consola de chats

Disorder in conversations can generate losses in your business

Without a clear management structure, your operation becomes reactive, response times increase and the customer experience fragments.

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An organized operation is an operation that scales.

B2Chat allows you to manage conversations, agents, channels and metrics from a single console, with tools designed for teams that need order and efficiency.

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Chat Inbox

Centralize WhatsApp, Instagram, Messenger, Telegram and LiveChat in a single console.

Learn more about Chat Inbox
gestión de conversaciones

Chat Management

Assign, reassign and close conversations manually or in bulk.

Learn more about Chat Management
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Audit

Visualize and evaluate conversations to improve service quality and detect sales opportunities.

Learn more about B2Chat Audit
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Analytics & Reports

Access key metrics such as response times, conversation volume and agent performance to make data-driven decisions.

Learn more about Analytics & Reports
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Channels

Connect all your messaging channels in one platform and maintain consistency at every touchpoint.

Learn more about Channels
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Tags

Classify conversations by topic, identify customers and filter information quickly for more strategic follow-up.

Learn more about Tags
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Multi-agent

Allows multiple agents to work in an organized manner, increasing productivity and service capacity.

Learn more about Multi-agent
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Mobility

Manage conversations from anywhere and keep your operation active at all times.

Learn more about Mobility
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Roles & Users

Configure permissions for agents and administrators, ensuring control and security in internal management.

Learn more about Roles & Users
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Calling

Make calls directly from B2Chat to resolve cases faster and offer more complete customer service.

Learn more about Calling
centralización de conversaciones en b2chat

Your entire messaging ecosystem in one platform.

With a unified console, your team works with complete context, continuity in each conversation and greater control over the customer experience.

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asignación de conversaciones en la consola de b2chat

Better distribution, less saturation and faster responses.

Assign intelligently, balance the load between agents and automate closures when necessary.

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control de conversaciones en b2chat

Supervise and optimize your operation with clear information.

Access performance metrics by agent, service times, conversation volume and service quality.

Schedule a demo Talk to an advisor

Organize your operation and transform the way you manage conversations

Explore how B2Chat helps you scale with control and efficiency.

Schedule a demo Talk to an advisor
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